Shipping Policy

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We deliver to all and any postal address around the world. Courier companies do not deliver to P.O.Box address, so we request you to provide a full street address with a pin code/zip code.

Please note that residential shipments to USA & some other countries will be left at door if someone is not there to receive the package or no one answers the door bell. Our courier agents USPS, DHL, FEDEX, TNT, UPS, DTDC, SpeedPost etc will not be able to provide sign confirmation of delivery made in such cases.

To ensure that no disputes arise due to this, kindly make sure that someone is there to receive the package when courier delivery is attempted.

No deliveries are made on Saturdays and Sundays in most countries where 5 day work culture. In many Islamic countries Fridays are normal off days. Some times we can try to organize deliveries on Saturdays also on some extra cost on case to case basis, if possible.

further deliveries are generally made during normal working hours of courier companies and these vary from country to country.

Please note that there are no shipments made from the store on Sundays and public holidays as our logistics partner, does not make any pick-ups on those days.

Calculating shipping cost

Shipping cost is not built in each items price. You get the benefit of reduced shipping cost on each additional item. Fair & transparent shipping rates.

Please also note that the shipping rates are weight based. To match the policies of the shipping companies we use, all weights will be rounded up to the next 500 grams.

International shipping and handling rates is based on the size of your order: the larger you order, the lower the rate.

Transit Times

We ship all orders by fastest possible air courier services like USPS, DHL, ARAMEX, FEDEX,TNT, DTDC, SpeedPost etc and they deliver within 3-7 working days across USA, Europe and all Major cities of Middle and Far
East.

If you are looking for alternate shipping options, then cheaper and slower shipping options can be suggested. On request, we can also make special quotes for shipping if the merchandise order amount is large. please write on [email protected] for more details.

If you ordered two or more items, you may receive them in multiple boxes on different days, because of varying item
availability and shipping locations. Often, products will be shipped separately from one another for added safety in transit, so you may receive more than one delivery to your address.

Transit Risk

Angelsouq.com will not responsible for lost and stolen packages or any full or partial damages to the package after being left at customer's address by postal / courier agency.

Shipment and tracking details

We will send you an email regarding the shipment of your order, as soon as the items are handed over to the Courier. These alert emails will contain the tracking number and courier companies website details along with expected date of delivery.

Tracking numbers for orders shipped might take 24 business hours to become active on the courier websites.

Address Change Requests

Once an order is registered, you cannot make any alterations. However, address alteration requests may be accommodated if the order is not dispatched yet. You may send your alteration request to [email protected] and the needful will be done.

Incorrect or incomplete address

Please note: some courier companies charge a penalty for incorrect shipping addresses, wherein the address and zip code do not match. The customer will, without exception, bear the cost of any such penalties and/or fees, not angelsouq.com. Please make sure your shipping address is correct. In the event of a reshipment of the same order, customers will be responsible to pay re-shipping charges for the reshipment. If a non-delivery or late delivery occurs due to a mistake by the user (i.e. wrong or incomplete name or address or recipient not available) any extra cost spent by angelsouq.com for re-delivery shall be claimed from the user placing the order.

Packing method

All products are well polythene packed. All orders are shipped by 1st class air courier services and home delivered within approximately 3-7 working days after dispatch of the shipment.

Time to Ship

For each item we have mentioned time to ship along with the item image. These are indicative & approx values only and items can be shipped earlier or later also on case to case basis depending on availability of item and other factors.

We are proud to offer such shipping values to our customers, especially when paired with our fast delivery times. In most cases, your order will be processed within 48-72 hours of your placing it.

What if any Delays

Time to ship mentioned on our website against each item are indicative and approximate values only and some times due to situations beyond our control, delays may occur. No refund, returns, replacement & exchange will be entertained for this reason.

If, for any reason, there is going to be a delay in shipping because a item is out of stock or If there is an unusual delay in filling an order, we will notify you by e-mail

However any dates for delivery are approximate only and we are not liable for any delay in delivering your order or any part of it. We may choose to deliver your order in separate parts . In some cases we may offer to refund you for unfulfilled part of the order.

VAT & Custom Duties

VAT / Custom Taxes and Import Duties are not in our control. They vary according to the rules of different countries and must be paid directly by the buyer. VAT / Custom Taxes and Import Duties are not included in our ordering process, but may be charged to you by your government.

International customers are responsible for any customs or duty fees levied by their country. We have no control over these charges and cannot predict where they will occur, as policies vary greatly from nation to nation.

They are entirely your responsibility. The courier company may also charge some additional service charges over and above custom duty on case to case basis.

From 1st July 2021, VAT would be applicable on all shipments delivered in EU. The duty and VAT has to be borne by the customers. The prices which you shown on products are not included TAXES & VAT amount.

Billing Address and Shipping Address

Billing Address is the address where a customer gets his bills from the credit card company. Shipping address is the address where the customer wants to receive their shipment.

What happens if my order is lost in transit ?

If a shipment is lost in transit, we wait for 15 days and then reprocess/reship the order.

If you have any question about our shipping policies, we'll do our best to answer them. Please contact us at [email protected]

What happens if my order is lost in transit ?

If a shipment is lost in transit, we wait for 15 days and then reprocess/reship the order. If you have any question about our shipping policies, we'll do our best to answer them. Please contact us at [email protected]